Appointments

We cover both Bakewell Medical Centre and Tideswell Surgery. If you have a preference for which site you’d like to be booked into, please let the member of staff know when you contact us.

Our clinics now offer a mix of pre-bookable, same-day, and urgent appointment slots to provide better access for you. A GP will review your request and recommend the best course of action. Please provide as much detail as possible so we can ensure you receive the right appointment.

If you’re unable to complete the appointment request form yourself, our reception team will be happy to assist you. Please be aware that calls may take longer to answer initially due to this new process.

Urgent requests will be prioritised. If you believe you need to be seen the same day as an emergency, please make this clear.

Appointments with our clinicians are timed. If you need to discuss more than one issue during your appointment, please mention this when requesting so we can arrange a longer appointment if needed.

We welcome your feedback on the new system. If you find any part of it difficult or unhelpful, please share your suggestions on how we might improve, while keeping in mind that we must work within available resources. We understand that no system can please everyone all the time.

GP's are unable to treat dental problems.  If you do not have a dentist, please call 111 who will be able to assist you. 

If you have an eye complaint please use the Minor Eye Condition service, there is a link to book a local site  https://primaryeyecare.co.uk/services/minor-eye-conditions-service/

You may be triaged to use the Pharmacy First Scheme details of the scheme are here https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-services/pharmacy-first/

• Late Nights: We are open late on Tuesdays at our Bakewell site, usually staffed by a Nurse Prescriber, Practice Nurse, and Healthcare Assistant.

• Saturday Clinics: We also open every 5th Saturday (by appointment only) from 9am to 5pm.

We have Nurse and HCA Appointments available at both sites.

These appointments are not currently available online; please contact the surgery by telephone to book.

Travel Vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

We are now operating all core services. We will be contacting patients to invite for annual reviews. 

A lot of what we do at Bakewell and Tideswell is preventing illness. Therefore, patients with long-term conditions need checking at routine intervals to make sure they are well. Patients are often confused about this and the language used. In medicine, chronic means long-term, not severe.

We encourage our patients to attend the surgery whenever possible, as this is where we have the right equipment and facilities to provide the best care. However, we understand that this isn't always an option for everyone.

If you feel you need a home visit, please call us on 01629 816636 before 11:00am. A GP will call you back first to assess your situation and plan the most appropriate care.

Please note:

Home visits are only available for patients who are housebound or too unwell to attend the practice. The GP will assess whether a visit is medically necessary and how urgently it is needed. To help us schedule visits appropriately, please be ready to give clear details about your condition when you call.

You may also be visited at home by other members of the healthcare team:

• A Community Nurse, if your GP refers you.

• A Health Visitor, if you have recently had a baby or if you’re newly registered with a child under five.

If you’re a patient at our practice you can now use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

Click the online services image for more information.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out-of-hours services.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

All patients are entitled to have a chaperone present for any consultation, examination or procedure, where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

If you would like to see a copy of our Chaperone Policy, or have any questions or comments regarding this, please contact Kerry Martin, our Partnership Manager.